All posts in category LIVE WEBINARS

EVERYTHING YOU WANTED TO KNOW ABOUT DIVERSITY COMMITTEES – Webinar


Offered on September 16 and 28 , 2020

Whether you are currently a member or a diversity committee or plan to start one — you won’t want to miss this  signature webinar.
Evelina Silveira, your facilitator, has sat on 5 different diversity committees in her career.  She has analyzed what has worked and what didn’t so you can save time, money and have the best experience ever!
In this webinar you will learn:

  • The benefits of  a diversity committee.
  • How to name your committee.
  • The essential components for a productive and  harmonious diversity committee.
  • What to include in a Terms of Reference.
  • How to  select your members.
  • Troubleshooting common issues.
  • Ways to overcome typical challenges.
  • How to keep the momentum going.
  • About schemes for evaluating your committee.

A generous portion of time has also been allocated to answer participants’ specific workplace questions.  If your struggling or need some ideas — be sure to sign up.

 Learn more at September 8

https://www.diversityatworkcommunications.com/events/webinar-everything-you-wanted-to-know-about-diversity-committees

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by diversityatworkinlondon on August 30, 2020  •  Permalink
Posted in Chairing Meetings, Diveristy Training, Diversity Committees, Diversity Strategy, Diversity Training, LIVE WEBINARS

Posted by diversityatworkinlondon on August 30, 2020

https://diversityandinclusionatwork.com/2020/08/30/everything-you-wanted-to-know-about-diversity-committees-webinar/

MANAGING YOUR ANGER AT WORK – Webinar


In a previous career, Evelina Silveira taught anger management skills to thousands of correctional clients and took what she learned to apply it to her practice with workplace bullies.  
If you are struggling with managing your anger at work; this webinar is for you. It offers practical suggestions and reflective exercises.
You owe it to yourself to improve your relationships and feel better physically and emotionally.
This is a guided anger management webinar. Participants will receive a workbook in advance and be asked to print it off and have it available for the exercises.
Topics covered:

  1. Your personal anger signs.
  2. Anger and Feelings
  3. Triggers
  4. Self-Talk
  5. Anger De-escalation Techniques
  6. Personal Responsibility 
  7. Next Steps 

DISCLAIMER:  This webinar will not deal with individual anger management issues. It is not a substitute for therapy or counselling.   
A workbook is included.

September 8 For details and to register : https://www.diversityatworkcommunications.com/events/webinar-anger-management-in-the-workplace-1-1

September 30 For details and to register:

https://www.diversityatworkcommunications.com/events/webinar-anger-management-in-the-workplace-1-1

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by diversityatworkinlondon on August 30, 2020  •  Link  •  Permalink
Posted in Diveristy Training, LIVE WEBINARS, Soft skills, Workplace Bullying and Harassment, Workplace Communication, workplace wellness
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Posted by diversityatworkinlondon on August 30, 2020

https://diversityandinclusionatwork.com/2020/08/30/managing-your-anger-at-work-webinar/

WEBINARS – September 2020


Excited to announce our line-up of practically-based webinars which are sure to help you create a more inclusive workplace for you and your customers.

See our calendar. Click on the link to get the full details. https://www.diversityatworkcommunications.com/webinars



Would you like to receive the latest news about our professional development and publications?

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by diversityatworkinlondon on August 30, 2020  •  Permalink
Posted in 911, Best practices workplace inclusion, Bullying, Call Centres, Call Takers, Cross Cultural Differences, Cross cultural differences, Cultural Adjustment, Cultural Dialogues, Cultural Marketing, Customer Service, Customer Service and Diversity Training, customer service training, Customers, Dispatchers, Diveristy Training, Diversity Committees, Diversity Strategic Planning, Diversity Strategy, Diversity Trainers, English As a Second Langugage, Ethnic Marketing, Family Friendly workplaces, Harassment, Immigrants, Immigrants in the Workplace, Implicit Bias, islamophobia, Language Barriers, language learning, LIVE WEBINARS, Meetings, Multicultural Marketing, New Canadians, New Canadians and Ethnocentrism, Team Building, Telephone, telephone etiquette, training, Workplace Communication, Workplace diversity and inclusion, workplace inclusion, workplace wellness
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Posted by diversityatworkinlondon on August 30, 2020

https://diversityandinclusionatwork.com/2020/08/30/webinars-september-2020/

SERVING CUSTOMERS WITH LANGUAGE BARRIERS OVER THE PHONE


LIVE WEBINAR

June 10 and 12 2020

Here is a customer service training event you will not want to miss! Hone your cultural competency skills and create an excellent customer service experience every time.

NOTE:  The content of this webinar has been originally delivered to over 400 participants  sector-wide across Canada, within a  3-hour workshop time frame.   Approximate length is 1 hours and 30 minutes.

Purchase this job aid at https://www.diversityatworkcommunications.com/product-page/telephone-training

In this interactive,  practically-based webinar you will learn how to: 


· Tell if the caller has a genuine language barrier or merely a heavier accent. 
· Understand and decipher common distorted pronunciation and grammatical patterns with helpful tips and tricks. 
· Speak more clearly. 
· Read numbers and spell using an ESL alphabet. 
· Tell what tense the caller is speaking. 
· Guide the caller to obtaining vital information. 
· Calm distressed callers with three simple words. 
· Deal with common stressors including impolite and uncooperative callers. 
·  Simplify industry terms using clear language

Past participants have included:  9-1-1 call takers, receptionists, intake workers, crisis centre workers, program coordinators, salespeople and police officers.
Supplementary materials are available for purchase:
The 9-1-1  Call Taker Clear Language Guide  
Telephone Training Job Aids

NOTE:  Please be advised that each participant will require a unique password. Pricing is per participant. No sharing of codes is permitted. Participants who enter the webinar room without paying the registration  will be asked to leave.  Your co-operation is appreciated. This webinar is offered at half price. Thank you for supporting a small business during these challenging times.
If you have any questions, please contact   519-659-4777.  evelina@diversityatworkcommunications.com

Learn more and register at https://www.diversityatwork

communications.com/webinars

Contact Diversity at Work to arrange a convenient time for your organization to attend. 519-549-4777.

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by diversityatworkinlondon on May 31, 2020  •  Permalink
Posted in 911, Call Centres, Call Takers, Customer Service, Customer Service and Diversity Training, customer service training, Customer Service Training Templates, Customers, dispatch, Dispatchers, Diveristy Training, emergency, Ethnic Marketing, Job Ads, Language Barriers, LIVE WEBINARS, Pronunciation, reasonable accommodations, Telephone, telephone etiquette, Uncategorized, Workplace Communication
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Posted by diversityatworkinlondon on May 31, 2020

https://diversityandinclusionatwork.com/2020/05/31/live-webinar-serving-customers-with-language-barriers-over-the-phone/

Creating Inclusive Meetings and Special Events – LIVE WEBINAR


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Does your job involve coordinating programs, meetings and public events?

Would you like to learn how to increase your participation and engagement rates?

Are you interested in finding new ways to chair staff/departmental meetings with an eye for inclusion?

 

WHEN:  September 27, 2018  10:00 as EST

For more information, please visit  https://conta.cc/2oYQ10R

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by diversityatworkinlondon on September 17, 2018  •  Permalink
Posted in Customer Service, LIVE WEBINARS, public meetings, SPECIAL EVENTS PLANNING, Staff Meetings, Team Building, Uncategorized, workplace accommodations
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Posted by diversityatworkinlondon on September 17, 2018

https://diversityandinclusionatwork.com/2018/09/17/creating-inclusive-meetings-and-special-events-live-webinar/

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