May 2021 Webinar Calendar


April 2021 Webinars


The Old Girls’Network: The Politics of Exclusion


Evelina Silveira

President, Diversity at Work Communications Training

Three Smiling Businesswomen

It is rarely discussed, usually only in private circles.  You won’t see it headlining any diversity conferences on women in leadership or bias.  But, the “Old Girls’ Network” is alive and well, functioning as an elitist, exclusionary club of sameness much like its counterpart,  “The Old Boys’ Network.” 

Having worked for over 15 years in predominately female-led organizations before starting my business, I have seen firsthand how these toxic networks operate.  Valuing likeness, adoration, organizational fit over skills rather than innovation and diversity of thought.  The insecure female executive leading the Network prefers the cloak of blandness and familiarity with admiring females who will not challenge her leadership rather than accepting different views or improving the organization.

Does this sound familiar at all?  It has all of the features of systemic discrimination, but it is not politically correct to talk about it.  After all, the traditional narrative is that men hold women back.  In some cases, they do. However, we cannot overlook in far too many female lead organizations, barring other women from professional and social networks is just as discriminatory.  Old Girls’ Networks should not get a pass any more than their male counterparts.

Those who are fortunate to be accepted into the “Old Girls’ Network” can expect specific rewards.

  • promotions you don’t deserve because the boss thinks you are easier to manage than the other employees who are more vocal with their opinions and disagree
  • achievement  awards that are based more on popularity than actual work or progress you have made
  • entry into female executives’ social circle
  • gain social capital among your peers

If you are an “outsider,”  you can expect:

  • to be considered “difficult” or a “problem.”
  • being monitored more closely than others –trying to find a time where you slip up
  • to not be recognized for your achievements or ideas
  • to be passed up for promotions
  • to feel that you are more qualified than your boss
  • to be bullied and harassed by your boss and co-workers
  • to feel demoralized because no matter how well you try to get along with your boss and co-workers, you don’t  feel “included.”
  • your performance appraisals may include comments of a personal nature rather than your professional attributes or skills.

The “Old Girls’ Network”  is not specific to any group of women. I have seen it operate among many racial and ethnic groups. 

The politics of exclusion is rooted in insecurity and fear of losing power.  How strange it is that we speak about empowering women and girls, yet this contradictory, disempowering relic is allowed to go unchallenged?

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Check out our upcoming webinar series:

https://www.diversityatworkcommunications.com/workshopregistration

February/March 2021 Webinar Calendar


Here’s a list of our signature webinars and content you will find no where else. Practical, engaging, with the goal of improving communication and customer service.

If you are interested in attending, please register at least two days in advance. Contact regarding customization or having a training event delivered in your timezone.

https://www.diversityatworkcommunications.com/workshopregistration

Be sure to sign up to receive regular updates about our training opportunities at https://www.diversityatworkcommunications.com/

Webinar Calendar


Check out our line-up of for December 2020 Webinars. If you would like to receive regular updates on our promotional events sign up at our website: http://www.diversityatworkcommunications.com.

Thank you!

Overcoming Language Barriers Over the Phone – WEBINAR


Offered on September 11 & 21

Photo by Breakingpic on Pexels.com

NOTE:  The content of this webinar has been originally delivered to over 400 participants  sector-wide across Canada, within a  3-hour workshop time frame.   Approximate length is 1 hours and 30 minutes.

In this interactive,  practically-based webinar you will learn how to: · Tell if the caller has a genuine language barrier or merely a heavier accent. · Understand and decipher common distorted pronunciation and grammatical patterns with helpful tips and tricks. · Speak more clearly. · Read numbers and spell using an ESL alphabet. · Tell what tense the caller is speaking. · Guide the caller to obtaining vital information. · Calm distressed callers with three simple words. · Deal with common stressors including impolite and uncooperative callers. ·  Simplify industry terms using clear language .Past participants have included:  9-1-1 call takers,   receptionists, intake workers, crisis centre workers, program coordinators, salespeople and police officers.
This webinar includes an electronic job aid.

Learn more and register at https://www.diversityatworkcommunications.com/events/webinar-overcoming-language-barriers-on-the-phone

EVERYTHING YOU WANTED TO KNOW ABOUT DIVERSITY COMMITTEES – Webinar


Offered on September 16 and 28 , 2020

Whether you are currently a member or a diversity committee or plan to start one — you won’t want to miss this  signature webinar.
Evelina Silveira, your facilitator, has sat on 5 different diversity committees in her career.  She has analyzed what has worked and what didn’t so you can save time, money and have the best experience ever!
In this webinar you will learn:

  • The benefits of  a diversity committee.
  • How to name your committee.
  • The essential components for a productive and  harmonious diversity committee.
  • What to include in a Terms of Reference.
  • How to  select your members.
  • Troubleshooting common issues.
  • Ways to overcome typical challenges.
  • How to keep the momentum going.
  • About schemes for evaluating your committee.

A generous portion of time has also been allocated to answer participants’ specific workplace questions.  If your struggling or need some ideas — be sure to sign up.

 Learn more at September 8

https://www.diversityatworkcommunications.com/events/webinar-everything-you-wanted-to-know-about-diversity-committees

MANAGING YOUR ANGER AT WORK – Webinar


In a previous career, Evelina Silveira taught anger management skills to thousands of correctional clients and took what she learned to apply it to her practice with workplace bullies.  
If you are struggling with managing your anger at work; this webinar is for you. It offers practical suggestions and reflective exercises.
You owe it to yourself to improve your relationships and feel better physically and emotionally.
This is a guided anger management webinar. Participants will receive a workbook in advance and be asked to print it off and have it available for the exercises.
Topics covered:

  1. Your personal anger signs.
  2. Anger and Feelings
  3. Triggers
  4. Self-Talk
  5. Anger De-escalation Techniques
  6. Personal Responsibility 
  7. Next Steps 

DISCLAIMER:  This webinar will not deal with individual anger management issues. It is not a substitute for therapy or counselling.   
A workbook is included.

September 8 For details and to register : https://www.diversityatworkcommunications.com/events/webinar-anger-management-in-the-workplace-1-1

September 30 For details and to register:

https://www.diversityatworkcommunications.com/events/webinar-anger-management-in-the-workplace-1-1

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WEBINARS – September 2020


Excited to announce our line-up of practically-based webinars which are sure to help you create a more inclusive workplace for you and your customers.

See our calendar. Click on the link to get the full details. https://www.diversityatworkcommunications.com/webinars



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Webinar: Understanding and Responding to Intercultural Conflict


July 10 or 16, 2020

With global business communications and diverse workplaces increasing, intercultural conflicts and misunderstandings are bound to happen.
Ethnocentric approaches  mistakenly  assert that all conflicts are pretty much the sameiand should be handled similarly. But, this is ineffective and does not take into consideration the uniqueness of various cultures.
Intercultural conflicts are different. 


Hone your cultural competencies skills and  learn to look at intercultural conflict from a ethnorelative lens.
In this webinar you will:

  • Learn how differences in cultural perceptions can trigger discord.
  •  Theories of intercultural conflict.
  •  Figure out if a conflict is culturally-based.
  •  Gain strategies for dealing with intercultural conflict when it arises.
  •  Understand how different cultures approach and resolve conflicts.   
  • Ways of preventing or minimizing intercultural conflict in the future.
  • Obtain specific questions for mediating intercultural conflicts in the workplace.

This is a condensed version of a one-day workshop.  
If you want to improve the communication skills among your global teams, culturally diverse clients or staff, this is for you!

Learn more and register:

https://www.diversityatworkcommunications.com/webinars

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