Overcoming Language Barriers Over the Phone – WEBINAR


Offered on September 11 & 21

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NOTE:  The content of this webinar has been originally delivered to over 400 participants  sector-wide across Canada, within a  3-hour workshop time frame.   Approximate length is 1 hours and 30 minutes.

In this interactive,  practically-based webinar you will learn how to: · Tell if the caller has a genuine language barrier or merely a heavier accent. · Understand and decipher common distorted pronunciation and grammatical patterns with helpful tips and tricks. · Speak more clearly. · Read numbers and spell using an ESL alphabet. · Tell what tense the caller is speaking. · Guide the caller to obtaining vital information. · Calm distressed callers with three simple words. · Deal with common stressors including impolite and uncooperative callers. ·  Simplify industry terms using clear language .Past participants have included:  9-1-1 call takers,   receptionists, intake workers, crisis centre workers, program coordinators, salespeople and police officers.
This webinar includes an electronic job aid.

Learn more and register at https://www.diversityatworkcommunications.com/events/webinar-overcoming-language-barriers-on-the-phone

EVERYTHING YOU WANTED TO KNOW ABOUT DIVERSITY COMMITTEES – Webinar


Offered on September 16 and 28 , 2020

Whether you are currently a member or a diversity committee or plan to start one — you won’t want to miss this  signature webinar.
Evelina Silveira, your facilitator, has sat on 5 different diversity committees in her career.  She has analyzed what has worked and what didn’t so you can save time, money and have the best experience ever!
In this webinar you will learn:

  • The benefits of  a diversity committee.
  • How to name your committee.
  • The essential components for a productive and  harmonious diversity committee.
  • What to include in a Terms of Reference.
  • How to  select your members.
  • Troubleshooting common issues.
  • Ways to overcome typical challenges.
  • How to keep the momentum going.
  • About schemes for evaluating your committee.

A generous portion of time has also been allocated to answer participants’ specific workplace questions.  If your struggling or need some ideas — be sure to sign up.

 Learn more at September 8

https://www.diversityatworkcommunications.com/events/webinar-everything-you-wanted-to-know-about-diversity-committees

MANAGING YOUR ANGER AT WORK – Webinar


In a previous career, Evelina Silveira taught anger management skills to thousands of correctional clients and took what she learned to apply it to her practice with workplace bullies.  
If you are struggling with managing your anger at work; this webinar is for you. It offers practical suggestions and reflective exercises.
You owe it to yourself to improve your relationships and feel better physically and emotionally.
This is a guided anger management webinar. Participants will receive a workbook in advance and be asked to print it off and have it available for the exercises.
Topics covered:

  1. Your personal anger signs.
  2. Anger and Feelings
  3. Triggers
  4. Self-Talk
  5. Anger De-escalation Techniques
  6. Personal Responsibility 
  7. Next Steps 

DISCLAIMER:  This webinar will not deal with individual anger management issues. It is not a substitute for therapy or counselling.   
A workbook is included.

September 8 For details and to register : https://www.diversityatworkcommunications.com/events/webinar-anger-management-in-the-workplace-1-1

September 30 For details and to register:

https://www.diversityatworkcommunications.com/events/webinar-anger-management-in-the-workplace-1-1

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WEBINARS – September 2020


Excited to announce our line-up of practically-based webinars which are sure to help you create a more inclusive workplace for you and your customers.

See our calendar. Click on the link to get the full details. https://www.diversityatworkcommunications.com/webinars



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