Do you feel disconnected from your team, staff, or co-workers and don’t know why?
Do you find workplace conflicts are frequently getting in the way of team building?
Is there a lot of talking going on and not enough empathy in your workplace?
Are you seeking a sure-fast way of improving your communication skills?
Do diversity dialogues quickly turn to name-calling and judgment?
Do the same workplace problems keep on resurfacing?
Are you lost for ideas of how to resolve recurring service or staff problems?
Have you been told more than once that “you just don’t listen”?
If you have answered “Yes” to any of these? This workshop is for you! Over the last year and a half, I have received an uptake in requests for sensitivity/empathy training. If there is one common denominator to most of my calls, people are not actively listening. They may be hearing, but that’s about it. Staff, employees, co-workers, and clients give us clues about our behavior or how to improve situations, but we choose to ignore them. We may dismiss them or be too distracted to hear what others are saying. We may think we already have “all of the answers,” and our stubbornness or rigidity won’t allow for a difference of opinion. But you can change all of this. For example, I learned about active listening skills many years ago when I was a counselor for an anger management program. They were simple techniques but had a tremendous impact on building and improving relationships. I continue to teach these skills in my anti-bullying and inclusive leadership webinars. Active listening conveys humility and shows respect for others. It’s not rocket science. But, you will be amazed at the results!
Acquiring Active Listening Skills Can:
Help you to build stronger connections between your staff, co-workers, and clients.
Reduce biases against people and assess situations more clearly.
Improve your productivity and reduce misunderstanding.
Build your reputation as an empathetic listener and leader.
Increase your understanding of people who are different from you.
Open up your world to new ideas and ways of looking at a variety of issues.
Develop trust among your team members.
Improve your customer service.
Sharpen your mediation and conflict resolution skills.
In this webinar, you will learn:
The differences between passive and active listening;
The qualities of an effective listener;
Responding, encouraging, and attending behaviours;
Tips for being an empathetic and active listener;
The benefits of active listening;
About the attitudes and beliefs stifling active listening;
Verbal and non-verbal ways to communicate attentiveness;
The characteristics of active listening.
How to orient yourself to listen actively;
Various techniques for active listening.
This interactive workshop involves role-playing, reflective exercises, analyzing conversations, a workbook, and a hard copy certificate of completion. 3 hours
President, Diversity at Work Communications Training
Three Smiling Businesswomen
It is rarely discussed, usually only in private circles. You won’t see it headlining any diversity conferences on women in leadership or bias. But, the “Old Girls’ Network” is alive and well, functioning as an elitist, exclusionary club of sameness much like its counterpart, “The Old Boys’ Network.”
Having worked for over 15 years in predominately female-led organizations before starting my business, I have seen firsthand how these toxic networks operate. Valuing likeness, adoration, organizational fit over skills rather than innovation and diversity of thought. The insecure female executive leading the Network prefers the cloak of blandness and familiarity with admiring females who will not challenge her leadership rather than accepting different views or improving the organization.
Does this sound familiar at all? It has all of the features of systemic discrimination, but it is not politically correct to talk about it. After all, the traditional narrative is that men hold women back. In some cases, they do. However, we cannot overlook in far too many female lead organizations, barring other women from professional and social networks is just as discriminatory. Old Girls’ Networks should not get a pass any more than their male counterparts.
Those who are fortunate to be accepted into the “Old Girls’ Network” can expect specific rewards.
promotions you don’t deserve because the boss thinks you are easier to manage than the other employees who are more vocal with their opinions and disagree
achievement awards that are based more on popularity than actual work or progress you have made
entry into female executives’ social circle
gain social capital among your peers
If you are an “outsider,” you can expect:
to be considered “difficult” or a “problem.”
being monitored more closely than others –trying to find a time where you slip up
to not be recognized for your achievements or ideas
to be passed up for promotions
to feel that you are more qualified than your boss
to be bullied and harassed by your boss and co-workers
to feel demoralized because no matter how well you try to get along with your boss and co-workers, you don’t feel “included.”
your performance appraisals may include comments of a personal nature rather than your professional attributes or skills.
The “Old Girls’ Network” is not specific to any group of women. I have seen it operate among many racial and ethnic groups.
The politics of exclusion is rooted in insecurity and fear of losing power. How strange it is that we speak about empowering women and girls, yet this contradictory, disempowering relic is allowed to go unchallenged?
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Here’s a list of our signature webinars and content you will find no where else. Practical, engaging, with the goal of improving communication and customer service.
If you are interested in attending, please register at least two days in advance. Contact regarding customization or having a training event delivered in your timezone.
Check out our line-up of for December 2020 Webinars. If you would like to receive regular updates on our promotional events sign up at our website: http://www.diversityatworkcommunications.com.
With global business communications and diverse workplaces increasing, intercultural conflicts and misunderstandings are bound to happen. Ethnocentric approaches mistakenly assert that all conflicts are pretty much the sameiand should be handled similarly. But, this is ineffective and does not take into consideration the uniqueness of various cultures. Intercultural conflicts are different.
Hone your cultural competencies skills and learn to look at intercultural conflict from a ethnorelative lens. In this webinar you will:
Learn how differences in cultural perceptions can trigger discord.
Theories of intercultural conflict.
Figure out if a conflict is culturally-based.
Gain strategies for dealing with intercultural conflict when it arises.
Understand how different cultures approach and resolve conflicts.
Ways of preventing or minimizing intercultural conflict in the future.
Obtain specific questions for mediating intercultural conflicts in the workplace.
This is a condensed version of a one-day workshop. If you want to improve the communication skills among your global teams, culturally diverse clients or staff, this is for you!
Keeping your cool at work is not always easy. If you are having problems with controlling your anger at work, you could be missing out on promotional opportunities, productive relationships and could risk having a bullying or harassment complaint laid against you.
Don’t you owe it to yourself and your co-workers to learn some new ways of behaving that are actually good for you?
Learn more and register for the webinar on July 13 here:
Here is a customer service training event you will not want to miss! Hone your cultural competency skills and create an excellent customer service experience every time.
NOTE: The content of this webinar has been originally delivered to over 400 participants sector-wide across Canada, within a 3-hour workshop time frame. Approximate length is 1 hours and 30 minutes.
In this interactive, practically-based webinar you will learn how to:
· Tell if the caller has a genuine language barrier or merely a heavier accent. · Understand and decipher common distorted pronunciation and grammatical patterns with helpful tips and tricks. · Speak more clearly. · Read numbers and spell using an ESL alphabet. · Tell what tense the caller is speaking. · Guide the caller to obtaining vital information. · Calm distressed callers with three simple words. · Deal with common stressors including impolite and uncooperative callers. · Simplify industry terms using clear language
Past participants have included: 9-1-1 call takers, receptionists, intake workers, crisis centre workers, program coordinators, salespeople and police officers. Supplementary materials are available for purchase: The 9-1-1 Call Taker Clear Language Guide Telephone Training Job Aids
NOTE: Please be advised that each participant will require a unique password. Pricing is per participant. No sharing of codes is permitted. Participants who enter the webinar room without paying the registration will be asked to leave. Your co-operation is appreciated. This webinar is offered at half price. Thank you for supporting a small business during these challenging times. If you have any questions, please contact 519-659-4777. evelina@diversityatworkcommunications.com
Diversity and Inclusion at Work 