All posts tagged triage

9-1-1 Call Taker Simple Language Guide


Saving lives and providing equitable service to the public in crisis, just got easier!

Our 9-1-1 Police Call Taker Simple Language Guide was compiled with the help of three police services and research on call-taking protocols in the United States and Canada.  Learn how to probe about:

  • When
  • Where
  • Who
  • What
  • and Weapons

more simply. People who have low-English proficiency have an difficult time communicating when they are in crisis.  By using these phrases and words, call takers can save time and  obtain the information they need to dispatch an officer quickly.

For more information on pricing and bulk orders, contact info@yourdiversityatwork.com.

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by diversityatworkinlondon on November 29, 2017  •  Permalink
Posted in 911, Call Takers, Customer Service, dispatch, Dispatchers, emergency, English As a Second Langugage, Immigrants, Language Barriers, New Canadians, police, telephone etiquette, Uncategorized
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Posted by diversityatworkinlondon on November 29, 2017

https://diversityandinclusionatwork.com/2017/11/29/9-1-1-call-taker-simple-language-guide/

911 Call Taker Training


callerrevDo you currently work as a call taker?  Have you noticed the increase from callers who have low-English levels of proficiency? Chances are you have, as our research shows that call takers are receiving a larger call volume from this demographic.  The bad news?  You probably have never received any specific tips besides speak slowly and clearly.

This is when Diversity at Work’s training comes to the rescue.

You will learn everything on the flyer and much more.

We are pleased to report that participant evaluations consistently indicate that they feel their performance will improve as a result of taking this workshop.  The good part?  Even call takers with over 30 years of experience felt that way, too.

Call us today! We travel. Customization is available on request.

Reduce caller and call taker stress, triage calls effectively and provide a more equitable service.

To learn more about our business and the trainer, Evelina Silveira, please visit http://www.yourdiversityatwork.com.

 

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by diversityatworkinlondon on April 19, 2017  •  Permalink
Posted in 911, Call Centres, Call Takers, Cross Cultural Differences, Cross cultural differences, Cultural Marketing, Customer Service, Dispatchers, Diversity Training, English As a Second Langugage, Ethnic Marketing, Immigrants, language acquisition, Language Barriers, language learning, linguistics, Multicultural Marketing, New Canadians, Professional Development, reasonable accommodations, telephone etiquette, Workplace Communication
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Posted by diversityatworkinlondon on April 19, 2017

https://diversityandinclusionatwork.com/2017/04/19/911-call-taker-training/

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