All posts in category Pronunciation

WEBINAR: English Pronunciation Boot Camp


There is nothing wrong with having an accent — we all have one.  But are you shying away from speaking because you’re conscious of how you sound? Are you often misunderstood due to your pronunciation? Are you constantly facing calls to repeat? Then, making your speaking clearer could be the answer.

Whether you’re an English learner or a native speaker wanting to improve your speech, we have the right tool for you.

 Join our English Pronunciation Boot Camp, an interactive and highly accessible webinar, where you will discover practical ways to refine your English pronunciation and sharpen your clarity in communication.  

During this hands-on session, you’ll engage in intensive, fun exercises that will dramatically help to improve your pronunciation skills. Regardless of your language proficiency level, we’ll cover basic to complex pronunciation principles, ensuring your words are clearly heard and understood by your audience.  

This is the next best thing if private coaching is not in your budget. 

Three different dates and time zones are available.

Check out the details at:

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by diversityatworkinlondon on December 12, 2023  •  Permalink
Posted in Customer Service, Customer Service and Diversity Training, English As a Second Langugage, Immigrants, Language Barriers, language learning, Pronunciation
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Posted by diversityatworkinlondon on December 12, 2023

https://diversityandinclusionatwork.com/2023/12/12/webinar-english-pronunciation-boot-camp/

English as a Second Language in the Workplace: Don’t let it be a barrier to success


By Evelina Silveira

My name is Evelina Silveira; I am TEFL certified, a diversity trainer specializing in intercultural communication, a certified mediator, a trilingual speaker, and the president of my 18- year- old company.

I know that learning a language well enough to conduct business can be a challenge. Your time is precious as an adult, and you want results quickly.

I have worked as an English as a Foreign Language Teacher for over three years with various learners from Asia, South America, Europe and the Middle East. During this time, I have learned about the different struggles various linguistic groups experience.

No matter where English as a Foreign Language speakers reside, they encounter the same issues:

  • Lacking the opportunities to practice speaking English.
  • Completing grammar-intense English classes that did not emphasize speaking skills such as pronunciation or intonation.
  • Adopting non-native English-speaking teachers’ grammatical and pronunciation errors
  • Fossilizing errors
  • Feeling reasonably comfortable with writing but being afraid to speak in public.
  • Lacking the vocabulary and confidence to get their points across

If you have at least a lower intermediate level of understanding of grammar and speaking skills, I can help you to gain the confidence and proficiency you need to advance.

Private, customized sessions are available for individuals. Corporate inquiries are welcome.

All materials are provided. Sessions are delivered on Zoom or on Tencent for clients in China.

Contact evelina@diversityatworkcommunications.com to set up a no-obligation consultation.

Check out our endorsements and learn more

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by diversityatworkinlondon on July 12, 2023  •  Permalink
Posted in Canadian Work Experience, Cross Cultural Differences, Cultural Adjustment, Customer Service, Customer Service and Diversity Training, customer service training, language acquisition, Language Barriers, language learning, New Canadians, Pronunciation, Second Langugage Acquisition, studying foreign languages, Uncategorized
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Posted by diversityatworkinlondon on July 12, 2023

https://diversityandinclusionatwork.com/2023/07/12/english-as-a-second-language-in-the-workplace-dont-let-it-be-a-barrier-to-success/

SERVING CUSTOMERS WITH LANGUAGE BARRIERS OVER THE PHONE


LIVE WEBINAR

June 10 and 12 2020

Here is a customer service training event you will not want to miss! Hone your cultural competency skills and create an excellent customer service experience every time.

NOTE:  The content of this webinar has been originally delivered to over 400 participants  sector-wide across Canada, within a  3-hour workshop time frame.   Approximate length is 1 hours and 30 minutes.

Purchase this job aid at https://www.diversityatworkcommunications.com/product-page/telephone-training

In this interactive,  practically-based webinar you will learn how to: 


· Tell if the caller has a genuine language barrier or merely a heavier accent. 
· Understand and decipher common distorted pronunciation and grammatical patterns with helpful tips and tricks. 
· Speak more clearly. 
· Read numbers and spell using an ESL alphabet. 
· Tell what tense the caller is speaking. 
· Guide the caller to obtaining vital information. 
· Calm distressed callers with three simple words. 
· Deal with common stressors including impolite and uncooperative callers. 
·  Simplify industry terms using clear language

Past participants have included:  9-1-1 call takers, receptionists, intake workers, crisis centre workers, program coordinators, salespeople and police officers.
Supplementary materials are available for purchase:
The 9-1-1  Call Taker Clear Language Guide  
Telephone Training Job Aids

NOTE:  Please be advised that each participant will require a unique password. Pricing is per participant. No sharing of codes is permitted. Participants who enter the webinar room without paying the registration  will be asked to leave.  Your co-operation is appreciated. This webinar is offered at half price. Thank you for supporting a small business during these challenging times.
If you have any questions, please contact   519-659-4777.  evelina@diversityatworkcommunications.com

Learn more and register at https://www.diversityatwork

communications.com/webinars

Contact Diversity at Work to arrange a convenient time for your organization to attend. 519-549-4777.

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by diversityatworkinlondon on May 31, 2020  •  Permalink
Posted in 911, Call Centres, Call Takers, Customer Service, Customer Service and Diversity Training, customer service training, Customer Service Training Templates, Customers, dispatch, Dispatchers, Diveristy Training, emergency, Ethnic Marketing, Job Ads, Language Barriers, LIVE WEBINARS, Pronunciation, reasonable accommodations, Telephone, telephone etiquette, Uncategorized, Workplace Communication
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Posted by diversityatworkinlondon on May 31, 2020

https://diversityandinclusionatwork.com/2020/05/31/live-webinar-serving-customers-with-language-barriers-over-the-phone/

English Language Pronunciation for Professionals


 

Two young businessmen and a young businesswoman looking at camera

FAST, EFFECTIVE, PROVEN

Is your English pronunciation interfering with you getting ahead in the workplace? 

Are you losing sales because your customers may not understand you?
Does the thought of speaking in front of a group of native speakers scare you?
Is an employee’s pronunciation preventing you from promoting them?
Learn more about our rapid and customized lessons delivered by an internationally recognized pronunciation expert.
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by diversityatworkinlondon on November 19, 2015  •  Permalink
Posted in Pronunciation, Uncategorized

Posted by diversityatworkinlondon on November 19, 2015

https://diversityandinclusionatwork.com/2015/11/19/english-language-pronunciation-for-professionals/

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