NEW OFFERING!


Virtual Workshop: July 21, 2021

ACTIVE LISTENING SKILLS FOR INCLUSIVE LEADERSHIP

Let others know their voice matters!

Two young businessmen and a young businesswoman looking at camera — Image by © Royalty-Free/Corbis

Let others know their voice matters!

  • Do you feel disconnected from your team, staff, or co-workers and don’t know why?
  • Do you find workplace conflicts are frequently getting in the way of team building?
  • Is there a lot of talking going on and not enough empathy in your workplace?
  • Are you seeking a sure-fast way of improving your communication skills?
  • Do diversity dialogues quickly turn to name-calling and judgment?
  • Do the same workplace problems keep on resurfacing?
  • Are you lost for ideas of how to resolve recurring service or staff problems?
  • Have you been told more than once that “you just don’t listen”?

If you have answered “Yes” to any of these? This workshop is for you! Over the last year and a half, I have received an uptake in requests for sensitivity/empathy training. If there is one common denominator to most of my calls, people are not actively listening. They may be hearing, but that’s about it. Staff, employees, co-workers, and clients give us clues about our behavior or how to improve situations, but we choose to ignore them. We may dismiss them or be too distracted to hear what others are saying. We may think we already have “all of the answers,” and our stubbornness or rigidity won’t allow for a difference of opinion. But you can change all of this. For example, I learned about active listening skills many years ago when I was a counselor for an anger management program. They were simple techniques but had a tremendous impact on building and improving relationships. I continue to teach these skills in my anti-bullying and inclusive leadership webinars. Active listening conveys humility and shows respect for others. It’s not rocket science. But, you will be amazed at the results!

Acquiring Active Listening Skills Can:

  • Help you to build stronger connections between your staff, co-workers, and clients.
  • Reduce biases against people and assess situations more clearly.
  • Improve your productivity and reduce misunderstanding.
  • Build your reputation as an empathetic listener and leader.
  • Increase your understanding of people who are different from you.
  • Open up your world to new ideas and ways of looking at a variety of issues.
  • Develop trust among your team members.
  • Improve your customer service.
  • Sharpen your mediation and conflict resolution skills.

In this webinar, you will learn:

  • The differences between passive and active listening;
  • The qualities of an effective listener;
  • Responding, encouraging, and attending behaviours;
  • Tips for being an empathetic and active listener;
  • The benefits of active listening;
  • About the attitudes and beliefs stifling active listening;
  • Verbal and non-verbal ways to communicate attentiveness;
  • The characteristics of active listening.
  • How to orient yourself to listen actively;
  • Various techniques for active listening.

This interactive workshop involves role-playing, reflective exercises, analyzing conversations, a workbook, and a hard copy certificate of completion. 3 hours

To learn more and register visit: https://www.diversityatworkcommunications.com/events/active-listening-skills-for-inclusive-leadership-1

Remember to register at least two days in advance.

Learn how to be a better leader with this upcoming virtual workshop!

May 2021 Webinar Calendar


April 2021 Webinars


The Old Girls’Network: The Politics of Exclusion


Evelina Silveira

President, Diversity at Work Communications Training

Three Smiling Businesswomen

It is rarely discussed, usually only in private circles.  You won’t see it headlining any diversity conferences on women in leadership or bias.  But, the “Old Girls’ Network” is alive and well, functioning as an elitist, exclusionary club of sameness much like its counterpart,  “The Old Boys’ Network.” 

Having worked for over 15 years in predominately female-led organizations before starting my business, I have seen firsthand how these toxic networks operate.  Valuing likeness, adoration, organizational fit over skills rather than innovation and diversity of thought.  The insecure female executive leading the Network prefers the cloak of blandness and familiarity with admiring females who will not challenge her leadership rather than accepting different views or improving the organization.

Does this sound familiar at all?  It has all of the features of systemic discrimination, but it is not politically correct to talk about it.  After all, the traditional narrative is that men hold women back.  In some cases, they do. However, we cannot overlook in far too many female lead organizations, barring other women from professional and social networks is just as discriminatory.  Old Girls’ Networks should not get a pass any more than their male counterparts.

Those who are fortunate to be accepted into the “Old Girls’ Network” can expect specific rewards.

  • promotions you don’t deserve because the boss thinks you are easier to manage than the other employees who are more vocal with their opinions and disagree
  • achievement  awards that are based more on popularity than actual work or progress you have made
  • entry into female executives’ social circle
  • gain social capital among your peers

If you are an “outsider,”  you can expect:

  • to be considered “difficult” or a “problem.”
  • being monitored more closely than others –trying to find a time where you slip up
  • to not be recognized for your achievements or ideas
  • to be passed up for promotions
  • to feel that you are more qualified than your boss
  • to be bullied and harassed by your boss and co-workers
  • to feel demoralized because no matter how well you try to get along with your boss and co-workers, you don’t  feel “included.”
  • your performance appraisals may include comments of a personal nature rather than your professional attributes or skills.

The “Old Girls’ Network”  is not specific to any group of women. I have seen it operate among many racial and ethnic groups. 

The politics of exclusion is rooted in insecurity and fear of losing power.  How strange it is that we speak about empowering women and girls, yet this contradictory, disempowering relic is allowed to go unchallenged?

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Check out our upcoming webinar series:

https://www.diversityatworkcommunications.com/workshopregistration

February/March 2021 Webinar Calendar


Here’s a list of our signature webinars and content you will find no where else. Practical, engaging, with the goal of improving communication and customer service.

If you are interested in attending, please register at least two days in advance. Contact regarding customization or having a training event delivered in your timezone.

https://www.diversityatworkcommunications.com/workshopregistration

Be sure to sign up to receive regular updates about our training opportunities at https://www.diversityatworkcommunications.com/

Webinar Calendar


Check out our line-up of for December 2020 Webinars. If you would like to receive regular updates on our promotional events sign up at our website: http://www.diversityatworkcommunications.com.

Thank you!

Overcoming Language Barriers Over the Phone – WEBINAR


Offered on September 11 & 21

Photo by Breakingpic on Pexels.com

NOTE:  The content of this webinar has been originally delivered to over 400 participants  sector-wide across Canada, within a  3-hour workshop time frame.   Approximate length is 1 hours and 30 minutes.

In this interactive,  practically-based webinar you will learn how to: · Tell if the caller has a genuine language barrier or merely a heavier accent. · Understand and decipher common distorted pronunciation and grammatical patterns with helpful tips and tricks. · Speak more clearly. · Read numbers and spell using an ESL alphabet. · Tell what tense the caller is speaking. · Guide the caller to obtaining vital information. · Calm distressed callers with three simple words. · Deal with common stressors including impolite and uncooperative callers. ·  Simplify industry terms using clear language .Past participants have included:  9-1-1 call takers,   receptionists, intake workers, crisis centre workers, program coordinators, salespeople and police officers.
This webinar includes an electronic job aid.

Learn more and register at https://www.diversityatworkcommunications.com/events/webinar-overcoming-language-barriers-on-the-phone

EVERYTHING YOU WANTED TO KNOW ABOUT DIVERSITY COMMITTEES – Webinar


Offered on September 16 and 28 , 2020

Whether you are currently a member or a diversity committee or plan to start one — you won’t want to miss this  signature webinar.
Evelina Silveira, your facilitator, has sat on 5 different diversity committees in her career.  She has analyzed what has worked and what didn’t so you can save time, money and have the best experience ever!
In this webinar you will learn:

  • The benefits of  a diversity committee.
  • How to name your committee.
  • The essential components for a productive and  harmonious diversity committee.
  • What to include in a Terms of Reference.
  • How to  select your members.
  • Troubleshooting common issues.
  • Ways to overcome typical challenges.
  • How to keep the momentum going.
  • About schemes for evaluating your committee.

A generous portion of time has also been allocated to answer participants’ specific workplace questions.  If your struggling or need some ideas — be sure to sign up.

 Learn more at September 8

https://www.diversityatworkcommunications.com/events/webinar-everything-you-wanted-to-know-about-diversity-committees

MANAGING YOUR ANGER AT WORK – Webinar


In a previous career, Evelina Silveira taught anger management skills to thousands of correctional clients and took what she learned to apply it to her practice with workplace bullies.  
If you are struggling with managing your anger at work; this webinar is for you. It offers practical suggestions and reflective exercises.
You owe it to yourself to improve your relationships and feel better physically and emotionally.
This is a guided anger management webinar. Participants will receive a workbook in advance and be asked to print it off and have it available for the exercises.
Topics covered:

  1. Your personal anger signs.
  2. Anger and Feelings
  3. Triggers
  4. Self-Talk
  5. Anger De-escalation Techniques
  6. Personal Responsibility 
  7. Next Steps 

DISCLAIMER:  This webinar will not deal with individual anger management issues. It is not a substitute for therapy or counselling.   
A workbook is included.

September 8 For details and to register : https://www.diversityatworkcommunications.com/events/webinar-anger-management-in-the-workplace-1-1

September 30 For details and to register:

https://www.diversityatworkcommunications.com/events/webinar-anger-management-in-the-workplace-1-1

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WEBINARS – September 2020


Excited to announce our line-up of practically-based webinars which are sure to help you create a more inclusive workplace for you and your customers.

See our calendar. Click on the link to get the full details. https://www.diversityatworkcommunications.com/webinars



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