Government Dollars Used to Spread Hate and Bias in Ethnic Media


Evelina Silveira, President, Diversity at Work – Publisher Inclusion Quarterly, and Diversity and Inclusion on a Budget.

The other day I recounted to a colleague that I blog about what makes me angry and passionate. I get really angry about the spread of hatred to any group and worst of all I get really angry when I know that valuable charitable dollars and government funds unknowingly and innocently are used to passively promote sexism, racism, and more.

Last night I couldn’t take it anymore.

A family member translated a joke that he had read in a local ethnic newspaper. The punch line was not funny to any of us. But obviously the editor must have got a chuckle. It was yet another joke that portrayed black people as savage beasts. This isn’t the first time this paper has done this. It also has a history of printing anti-Semitic jokes about money hungry, hooked- nosed Jews. Those weren’t funny either. We all have friends who are black and Jewish and we had an emotional response. My family member who is part of this ethnic group was outraged. If this newspaper was supposed to represent his cultural values, they did not do a good job of portraying his, he said.

I wish I could say that this is the only ethnic newspaper that does this but it is not. Former ESL students of mine often commented with disbelief about ethnic newspapers delivered to their schools with horrible offensive cartoons. Sometimes you don’t even have to know how to read the language to get a feel for what is coming through the cartoon images.

I remember the disgust I felt when I saw a cartoon of Condoleezza Rice some years ago portrayed with exaggerated lips, and butt – the stereotypical caricature of a black woman. Regardless, of your politics, you cannot overlook the incredible achievement this woman has made in her career in a male- dominated white government. Why reduce her to such a subordinate level? Not only was this cartoon racist it was misogynistic.

What about all of the anti-West propaganda found in these papers and more? Does it help these readers to feel more a part of Canadian society? How is this conducive? Creating a polarity of “them” and “us”? It doesn’t seem overly logical to me.

Freedom of speech is a wonderful thing and I wouldn’t want to that to change. For some of these fledgling newspapers they rely heavily on the advertising dollars from various levels of government and non-profits to keep them running. Non-profits believe that they are doing the right thing, getting their message out to a wider audience by using ethnic newspapers to do so and I am not discounting the value. The government does it to inform their constituents and to gain voters. Again, I doubt that any of these politicians would knowingly spend taxpayers’ dollars funding racist and sexist newspapers. They are in a bind because this is one of the most cost effective and fastest ways to get things out to ethnic constituents. Ethnic marketing is cheap in comparison to conventional forms.

However, I challenge governments and others who continue to put out dollars to these bigoted papers.

1. Consider your brand integrity when you choose an ethnic outlet. There are some exceptional ethnic newspapers with great journalist quality that do not engage in these bullying, bigoted and hate propaganda spreading tactics. Find out who they are and align yourself with those people. Remember, where you advertise is a reflection of you. Do you want to be associated with funding the spread of hatred against Jews, blacks, women, gays and others? You have a choice – don’t do it!

Take a look at a years worth of papers and see if you like what you see and what you read. Have someone who speaks the language go over the paper. Resist the urge to get cheap advertising by compromising your principles. I have been offered free space in some of these hate generating papers and ones that regularly contribute to the degradation of women and I have said no to them. At the end of the day, I have to keep with my principles and support the people close to me.

2. Leverage your power as a customer. You have a great program that your organization is running which has health benefits to the specific ethnic community that you are targeting. But you see that the ethnic paper that you are advertising in is bigoted toward some groups. So what do you do? Don’t lock yourself into a long term advertising contract. Tell them you will monitor their paper and demand change. You can ask the editor to write a note of apology in his/her paper and encourage him/her to write articles that are helpful toward Canadian integration.

3. Remember your responsibility. Are you using charitable dollars or taxpayer’s money to support these papers? Don’t channel hard earned dollars into media that is counter-productive to Canadian values of inclusion. Do your homework and ask around. Like I said, there are wonderful ethnic outlets with journalistic integrity that do a great service to their communities, helping them become more integrated into Canadian culture and embracing unity. These hard working professionals need more support and think of them next time you want to target a particular ethnic community or increase your reach.

We all have a role in shaping our country, making it inclusive and safe. We all benefit. What is special about Canada is that we somehow have managed to remain peaceful with all of our diversity. Let’s keep it that way. By challenging negative stereotypes and holding people accountable for spreading hate – we will be way ahead of the rest.

Best Practices for Language Use in Multicultural Offices


How do you promote inclusion in a workplace where employees are speaking a multiple of languages?  How do you create policies that are fair?  What is legal?  What is not?  What is a good practice and what is exclusionary?  The tips below will help you to create an understanding of what are respectful language policies.

1.  Don’t  have written policies that state “English only” in  the workplace. This is illegal in Canada and an employee can cite discrimination on the basis of country of origin or language.

2.  Do take into consideration  the competing interests of different stakeholders when discussing how and when it is helpful to speak another language in the workplace.

3.  Don’t make an issue out of two people speaking together on a break or lunch hour.  Employees have the right to do so on their break, and usually they find this to be relaxing.

4.  Do encourage people  in a supportive way to speak English even if they have a language barrier. Empathize. Ask them if they would like you to correct them. Sometimes employees may use their first language for communication because they feel self-conscious about their grammar and pronunciation or the negative reaction they receive from English speakers.

MP900284975[1]

5. Don’t make rigid statements about English only in the workplace as it could backfire.  Instead,  have a discussion with employees about under what circumstances they think are reasonable.  Most companies will agree that when it comes to an emergency or health and safety, speaking a foreign language is necessary.

6. Do let employees and co-workers know if you feel excluded from conversations because they are not speaking a language that the rest of the group understands.  Sometimes people are unaware of the impact that this may have on morale and productivity as well as their self-image.

7. Don’t overlook the point that speaking foreign languages may be a symptom of a larger issue of exclusion:  workplace cliques, cultural divide, insecurity and lack of trust.  Your organization may have bigger problems that are fueling the desire to speak other languages in the workplace when it is not warranted.

To learn more about multilingual etiquette in the workplace, check out our on demand webinar at: https://www.diversityatworkcommunications.com/webinars

Accessibility Revisited: Who is Your Fort Knox Office Serving?


MP900302836[1]

By:  Evelina Silveira, President,  Diversity at Work

In my line of work, I do a lot of web research and phone calling, gaining exposure to a host of companies and services.  It amazes me how many barriers organizations have placed on the public that they serving.  Whether it is a non-profit or a private company, you are often faced with one barrier after another, sometimes falling into a deep black hole of an automated message or an email address as a point of contact.

For example, the other day I found myself contacting agencies that serve some of our most vulnerable populations:  people with addictions, mental health issues and new immigrants.  All I wanted was to speak to someone about training, but there was no live person to answer the phone.  I thought to myself:  What if I had been someone with an addiction that finally got up enough courage to call for help, only to find that I not only had to listen to a number of options to choose from, I would have to remember them all to make the correct selection?  Unfortunately, dialing “zero’ was not an option to get to a live person, it just sent me back to the main menu.   Similarly, I have encountered this automated approach to mental health services, and anger management programs.   It says a lot about our society when a pleasant, warm and caring voice over the telephone replaced by a cold inaccessible automated system that screams out:  “You’re not important enough to have a staff person speak to you directly”  or “We want you as our clients, but on our terms”. And yet, this is exactly what these people need who are in crisis and seeking help.  Someone who is willing to take the time to speak to them when no one else has.  A credit card-like company approach to streaming calls is not the best recipe for a not for profit to take.

Despite fielding thousands of calls each day, the universities and hospitals do have a person answering the telephone.  It is good public relations, and provides a service that is quickly becoming extinct.  Bravo to them, for recognizing that people need information and going through an menu of options is inaccessible for some people with different kinds of barriers.

It is also interesting to note the new trend with leaving telephone numbers off a business’s website.  In some cases, all that is left is an email address.  Others will make it virtually impossible for you to contact them, even if you are their customer.  The message to the consumer is:   “Don’t call us, maybe we will call you if you leave us an email“.

With our increasing emphasis on accessibility and customer service standards we need to bear in mind that the telephone is the first point of contact for many people –especially our most vulnerable.  While machines have been successful in replacing many tasks designed for humans, a kind, well-informed person on the other end of the line makes a difference.  Let’s not forget that accessible customer service standards are the law now in Ontario.  If you haven’t done so already, now is the time to ask yourself :  Is my organization open to the public or have I created a Fort Knox nightmare for my customers and clients?

 

You’ve Come a Long Way Baby…. But They Haven’t


military_theme_vector_164134

Evelina Silveira, President Diversity at Work

News Flash!  Sexual harassment, sexual assault and rape are making the global headlines.  Whether it is the gang rape of women and children in India or closer to home the stories about our Royal Canadian Mounted Police and the American Military.

We have a real global problem. With all of the advances women have made we  are not taking seriously on the job.  We are still in an age where authorities will turn a blind eye to violence against women and children.  We don’t have to look very far to see that women’s basic right to safety continues to be violated even in democratic countries like India, Canada and the United States.

Our Western countries are supposedly the beacons of progress and equality – but I guess that is not the case if you are a woman who wants to enter into a patriarchal institution like the US Military and the RCMP.

I have a few questions for the officials.  Did you ever prepare to have women be a part of your forces?  What proactive steps did you take to ensure that the women would be taken seriously by yourself and those you lead? What policies were put into place? What kind of screening questions were used to disqualify members who could not work respectfully in a male/female workplace? What training was given? Did anyone ever argue that there was a  “business case” for having women in these positions? What kind of training was involved to bring acceptance and respect for fellow female officers in these institutions?   It seems like none of this happened.  Clearly the RCMP and the US Military have failed women when it comes to affording them the same respect that male officers have been given.

 A lot of pain could have been prevented that the brave women endured.  An infrastructure was needed which could have:

  • ·         screened out people who cannot work respectfully alongside members of the opposite sex,
  •        had a knowledgeable and sensitive official who the victims could trust .

We’ve come a long way indeed, but some of our institutions definitely need to catch up when it comes to workplace respect and safety for women.

If you would like more information about gender sensitivity training, please contact:

Diversity at Work   519-659-4777 or info@yourdiversityatwork.com.

Representative Jury in London, Ontario? Forget It.


Image

Evelina Silveira, President Diversity at Work

Just a few weeks ago I was sitting in a courtroom with my summons to jury duty in hand; looking around the room, admiring the wood and watching as other potential jurors entered.  There was some noticeable tension mixed in with a good dose of excitement.  Did I want to be picked or didn’t I?  I guess it all depended on how long the commitment would be I thought, because I have a business to run.

Before I knew it, I was in a room with about 150 people from London and some surrounding towns.  As usual, I had my diversity hat on and observed that there was one black woman and about 5 people who may have been Chinese.  The rest were white.  To protect confidentiality I noticed that we were referred to by our numbers and our occupation.  It saw an over representation of white retired people — especially nurses.

 Jury selection seems like an odd process, which starts from receiving a summons to jury duty based on a random selection, to sitting through a day of waiting.

I was really confused.  I thought the whole idea around a jury was to give the accused a fair trial and that meant getting a good cross-section of local citizens, right?  I spent about 5 hours in the court room until my number was called only to tell them that I couldn’t sit in a 4 week trial because I am self-employed.  Some people were never called and others came forward at least  4 times.

 The process of selecting the actual jury for the trial was interesting.  The lawyers could choose their jury.  After sitting through 5 jury selections, I remarked how there was probably only one juror who was over 60.  The first selection was comprised of about 95%  middle –aged women.  The other primarily women under 30.  The whole process left me bewildered.  How  could we call this representative?

When a potential juror cannot sit on a trial they need to address the judge and give them the reason why they are unable to do so.  Although our numbers were used to protect our confidentiality, the reasons potential jurors gave were made public.  I have to say that I was left feeling disappointed and deflated by the experience.  Those of us who were sitting and waiting shouldn’t have had to hear the story about the man suffering from anxiety, the other from depression, a number of people with serious medical conditions and a person who just lost her mother who was in tears telling the judge.  What was the purpose?  What about the 10 people who were suffering from chronic back pain who had to sit through the 5 hours only to tell the judge about their medical problems in a crowd of 150?

With all of the technology out there and the government’s stated commitment to privacy, equity and diversity – it’s high time we  take a look at jury selection, there has got to be a better way.

Our Youth Today: Lessons about LGBT acceptance


Image

Evelina Silveira, President Diversity At Work

 P. is not your average 12 year old.  She has the depth and intellect of someone way past her years.  She’s kind of quirky, and never dull.  I have known P. for a good part of her childhood and have become somewhat of an important adult figure in her life.  I have heard about her struggles with self-mutilation, on-line forays into places she probably shouldn’t go and more.  Needless to say, I have grown to care about P. and she knows that she has a friend in me and can ask me for advice.

 P.’s friends at school became worried when she told them about cutting herself and wanting to kill herself.  Instead of dismissing it, they spoke to a teacher to get her some help.  She is doing much better, now.  Some of her classmates joke around with her because of how she dresses or the ways she acts, but it doesn’t seem to bother her too much.  She remains the individual that she is.

 A few months ago, P. shocked her classmates when she posted a message on Facebook declaring that she thought she was bisexual.  I panicked.  What would happen to her at school?  Was this really the best forum to do this in?  In some bizarre way it was.

 Although she did receive some hateful messages from strangers telling her that “she would rot in hell” and similar sentiments, they didn’t seem to bother her too much.  Her classmates really surprised us all.  A flurry of comments came in with messages like:  “love yourself”, “we still love you no matter what”,   “you’re still the same P. to me” and “be yourself”.  I have to say, I wouldn’t have expected this kind of acceptance from a group of 12 and 13 year olds!  In fact, it is rather contradictory to the negative messages we hear about teenagers lately who bully and harass their fellow students to the point of suicide.

 I share this story as a glimmer of hope.  The media can pick up on the most horrific stories of youth discrimination, harassment, bullying and sexual assault.   This story is not newsworthy for them but it is for me.  Teenagers are depicted in the media in the most negative ways.  As parents it is so easy for us to fear the worst,  that there is no hope for this group.  However, we must remember we rarely hear the stories like the one that I just told.

 There is hope for our youth. We can learn from these young students about acceptance and supporting one another.  With their help and others like them, maybe we can finally put an end to all of the needless suicides – the loss of precious young LGBT lives around the world.

Low-Cost and No Cost Tips for Workplace Inclusion


Image

Evelina Silveira, President, Diversity At Work

So you have taken a look at your budget and your boss says there is no money for diversity and inclusion activities this year.  What do you do?  You started something great where you work and now – BANG!  You fear that you could lose the momentum you started.

There is no reason to let your budget constraints keep you from creating an inclusive workplace.  Here are a couple of easy low-cost and no cost actions you can take that do make a difference:

 Make use of your existing resources.

 Do you have a company newsletter, intranet or know how to put a podcast together?  Capitalize on these avenues for delivering diversity information and education as well as use them as a forum for recognizing your diversity champions.  The intranet can be a great place to pose diversity related problems and ask employees for feedback.  Consider posting recent articles and eZines like the Inclusion Quarterly or links to websites like Diversity!in the workplace.   It’s cheap and you can keep employees up to date in a simple and efficient way.  Make use of these vehicles for communication.

 Learn a foreign language for free.

Don’t let time or money get in the way of learning a new language.  Do a quick internet search, and you will find that indeed you can learn a language for free.  Or if you prefer, some public libraries subscribe to language courses for their patrons and this means you can access them at no cost.  I know that my local library has access to Mango Languages.  Check it out.  No excuses!

 Make your print materials easier to read.

 Just by increasing the size and simplifying the font you use can make a big difference in how people with low vision  can read your material.  Remembering to keep backgrounds light or white and use black font for best results.  This is simple and low-cost and makes  a huge difference.

 Save costs on advertising and pre-screening candidates.

 Have you checked out the non-profit agencies that help people with barriers to gain employment?

By circulating your ads to non-profit agencies, you stand a better chance of meeting your employment equity requirements by widening the pool of applicants.  You can save on advertising costs by giving the organization some criteria for pre-screening candidates.  This should save you time and ultimately money.

There are so many more ways to make diversity and inclusion a reality without breaking the bank.

For more ideas check out our eBook, Diversity and Inclusion on a Budget at http://yourdiversityatwork.com/ebook/.

Do Your Job Ads Discriminate Against the Poor and the Disabled?


Evelina Silveira, President Diversity At Work in London Inc.

It is hard enough finding a job these days, but what many recruiters may not realize is that they could be placing unnecessary barriers in the way of good candidates applying for jobs.

With the type of work I do, I frequently  find myself going through job boards looking for trends.  Lately, I have noticed how a position that once covered a small area is now responsible for an entire region.  For example, instead of a human services worker just covering London, Ontario they may need to cover the counties as well.  The job may be part-time and on a contract basis.  I am seeing more jobs requiring a drivers’ licence even when the employee is not required to travel outside of the city or leave the office everyday.

Adding a requirement of a driver’s licence these days, can  discriminate against the poor and people with disabilities who do not drive.  When I see how wages have been lowered in many cases during this recession, combined with the increasing amount of contract work versus permanent work, it is quite feasible that there will be a lot of people out there who cannot afford to buy a car for their jobs, or even be able to keep the one they have. A friend of mine was offered a part-time job with a local organization and when she had to tell them she did not have a car to use for the job, they denied her the opportunity.  This by no means was a high paying job and with a little creativity on both the employer and candidate’s side she could have been hired and she would have been the best candidate.

With our increasing emphasis on workplace inclusivity and reducing barriers to employment, employers need to critically examine whether a driver’s licence and access to a car is truly necessary.  Obviously there are some jobs where both will be required, but in most cases they probably are not.

Ask the prospective employee how will they get around without having a vehicle?  They may have easy access to public transportation and are willing to make up the lost time or could be willing to pay for an occasional taxi.  Don’t underestimate what some people are willing to do or the supports that they may have in place to help them get around if they need to.

You can let them know what you can offer them in terms of a budget for transportation based on what you usually allocate to employees for mileage and gas.  As an organization, you can also have employees who are driving to the same area to team up with those who don’t have cars and drop them off where they need to be.  You don’t want certain employees to feel that they are providing a taxi service for people who drive, so look at rotating this.  Obviously, when it comes to hiring  qualified people with disabilities for the job you will need to look at accommodating them to the point of undue hardship on the organization.

With creativity and “thinking outside the box”, we can create more equitable hiring practices.

Mental Illness: A Cry for Compassionate Workplaces


???????????????????????????????????????????????????????

By:  Evelina Silveira, President Diversity At Work in London

I picked up my voicemail the other day to hear a friend’s desperate plea to give her a call.  She wasn’t feeling well.   Instinctively, I knew something was wrong.  I nervously looked for all of her numbers calling all of them with no response.  I gave up. I became worried.

First thing in the morning, I gave her a call.  She was relieved to hear from me.  She was having a serious anxiety attack and asked me to stay the day with her.  I listened, but I couldn’t relate.  I couldn’t understand why someone was feeling so agitated to the point that she was having difficulty with simple daily functions.  There were no health problems in her family, her marriage seemed good and so were the kids, and there didn’t seem to be any money problems either.  But somehow, she was incapacitated and had taken a sick leave from work.  I wondered if I was insensitive and I also asked myself how many times she must have faced attitudes like mine.

Just before my friend became ill she was given an increased workload.  The added stress sent her over the top!  I wondered how often this situation happens when employers keep on adding extra work trying to increase the bottom line.  But is the bottom line helped at all when these employees have to take a sick leave because the workload is just too much?   I also began to think about how a compassionate workplace must make a world of difference when it comes to  a return to work plan.

I began to ask my friend whether her workplace was understanding of her illness.  The response was neutral.  While she really wanted to go back to work, she wasn’t ready and feared that she would lose her job — an extra stress she didn’t need.

We strategized about how she could negotiate some accommodations with her employer.   We spoke about asking for a reduction in her  workload to its normal level and maybe working fewer hours. Perhaps hiring another person to do the extra work until she feels comfortable with taking it on?  I spoke to her about her right to accommodation .

As we spoke about her back to work plan, I realized that there are many ways an employer can accommodate someone like my friend who has worked with them for so long.  But it does take some creativity, compassion and the realization that mental illness is a disability just as any other.  It also means caring co-workers who can recognize when an ill co-worker is having a bad day and not to judge.  It means being humble and understanding that mental illness can happen to any of us.

In this ever rushing, consumer-oriented society that we live in,  we have become so disconnected to those experiences that once gave us balance;  because they no longer exist.  We can only expect it will become more common.

MAINSTREAM MEDIA AND ABORIGINAL PEOPLE — DECADES OF BIASED REPORTING


The Idle No More movement has been successful with raising awareness of aboriginal issues in Canada, and engaging the country in a conversation it rarely has.  Although I have to say, reading the comments posted about Chief Spence and aboriginal people in general, have shown me a side of racism I often don’t see and tells me that the conversation must continue.Dream catcher silhouette

Racism is often rooted in misinformation.

Recently, I realized a few things in a conversation with a friend, who acts as an aboriginal advisor in his workplace. We have incredibly different perspectives.  My friend lived some part of his life in an aboriginal community and spent a good part of his early years in residential schools.  Despite some upheavals and hardships he managed to get to college and have a successful career in the public service. I like to play devil’s advocate with him to see how he will respond to different contentious issues that I raise. I think you will find some of his responses surprising and informative.

1.   Why is so much of the aboriginal housing dilapidated and looks like no one cares for it?

He responded that the band will have homes built for people on low incomes.  He gave me a couple of examples of families he knew who were on social assistance and could not afford to maintain the home that they were given let alone heat them.  Furthermore, he spoke of split level homes that were equipped with electric heating way up north.  How can the average person afford an electrical heating bill in a northern climate? Much of the housing is not built to withstand the low temperatures, causing huge maintenance problems in a short time.   It just doesn’t  make sense!  It’s also poor planning.

2.  Why can’t aboriginal people maintain some of the infrastructure that has been  paid for by taxpayers?

My friend explained to me how a water treatment plant was set up in a community where they had previously had to rely on the river for water.  The government came in and set it up and trained one person.  Everything was great until that person left, leaving the community with a void.  They trained another person to treat the water but he did not know how and so they went back to relying on the river.

Government projects usually don’t have any sustainability built into them.  Sustainability in itself is a huge issue when it comes to aboriginal communities.  If you have a federal government that changes every 4 years and a band administration every two, you have some real challenges. A lot of money goes down the drain, aboriginal and non-aboriginal people alike get upset.  There are a lot of expectations and little when it comes to return on investment.

3.  Why do aboriginal people get so defensive when we ask them to be financially accountable?

He did not deny their need to be accountable but then said that the government had not done their job, checking up on their books earlier. He said that the government could have taken a different approach and offered to send in some of their people to train them in accounting practices instead of accusing them of waste.

Approach is everything when it comes to working with aboriginal communities.  Instead of “this is what you have to do”, a less patriarchal approach such as “what do you need from us to help you get these books in order”? could go over better.

If we rely on the media solely to help us form our relationships about “the other” we will undoubtedly have a very biased opinion.  If you look at the responses my friend gave me, did you ever hear any of these in a newspaper, or on the news?  Of course not!  We are only getting a snippet of a big picture – filtered through hundreds of lenses before it reaches us, sometimes with only a speck of truth left to it.

Could this also be the experience of aboriginal people who may not have much exposure to non-aboriginal people to talk about these issues?

Evelina Silveira. President Diversity At Work

  • Sensitivity Empathy Training for Workplace Bullies

  • Enter your email address to follow this blog and receive notifications of new posts by email.

  • Workplace Inclusion and Customer Service Publications

  • Anti-Bullying and Harassment Training for Groups

  • Learn more about our English as a Foreign Language Coaching for Business Success

    Teacher Pointing at Map of World ca. 2002

  • Follow me on Twitter